'In a damage-control measure, Zomato on Monday night issued a statement that it would introduce tamperproof tapes to seal food delivery boxes after a video of one of its agent gorging on customers’ food in Madurai went viral. The video, which was shared widely on Facebook and Twitter, shows a Zomato food delivery boy eating from each packet he was to deliver. He then repackages them and puts them back in his delivery bag. Hundreds commented on the shared video. Customers, who had earlier complained to Zomato that they got lesser quantity of food than promised on the menu, squarely blamed the delivery agents for it.while some felt delivery agents were to be pitied more than blamed because of being severely underpaid, others said they would think twice before ordering online. “The Zomato delivery chap eating from various orders is depressing. This is what happens when you make people who can’t afford a square meal, keep handling mountains of food. All food deliveries should offer 1-2 square meals a day for their delivery people. It’s only fair. Great CSR,” tweeted columnist Rajyasree Sen. Facing harsh criticism from users, the Bengaluru based food tech company said, “Last night, we came across a video of a delivery executive in a Zomato t-shirt, carrying a Zomato delivery bag, eating food out of boxed orders and replacing each one after resealing them, back into the delivery bag. The video suggests that he consumed some of the food meant for delivery to users, on his way to the drop points. We want our users, restaurant partners and all stakeholders to know that we take these kinds of reports extremely seriously.”Zomato says agent taken off platform Zomato said that it has found that the agent is from Madurai in Tamil Nadu and has been taken off the platform. Zomato said, “We would like to reiterate that given our multiple communication channels with users, who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders, this is a highly unusual and a rare case. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we add an extra layer of safeguard against such behaviour.'
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